Frequently Asked Questions
Everything you need to know about our latest drops and logistics.
How do your drops work?
Most of our products are released as limited edition drops. Once an item is sold out, it is typically gone forever. We recommend following our app or newsletter for real-time release notifications.
When will my order ship?
Processing times vary by product. Standard items typically ship within 3-5 business days, while pre-order items or complex collectibles may take several weeks. Check the specific product page for estimated timelines.
What is your return policy?
Due to the limited nature and high demand of our releases, all sales are final. We do not accept returns or exchanges unless the item arrives damaged or defective.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay and Google Pay for a faster checkout experience.
How can I track my package?
Once your order has been handed over to the carrier, you will receive an automated email containing your tracking number and a link to monitor the delivery progress.